REVIEW SYSTEM

Introduction to Customers module

You will find the ‘Customers’ module on the left side menu on your VENDOR dashboard. Once you click on it, 3 options will appear:

Suggestions – Suggestions that you have received from your Mini Site visitors.

Reviews – The reviews that you have received from clients on your products.

Clients Questions – Questions that customers have submitted to you via the ‘Customers QA’ section, on your Mini Site.

Let’s get to know the functions of each option and how they can benefit you.

Suggestions

Customers can submit suggestions to you by clicking on ‘HOW CAN WE IMPROVE OUR PRODUCTS’.
This is an automated feature that appears on your MiniSite once you are creating it.

In the Suggestions window, you can see the customer email, customer message (what does the customer suggests), and choose if to reply to the customer or delete this message from your list.

When you choose to reply to the customer, a popup window will appear where you can write your response and send it to the client.

Customers Reviews

In this window, you can see a list of all the reviews that you have received. You can see who left the review (name and email address), the number of stars (1-5), the comment they left, and under the column ‘Published’, you can choose if to publish this review on your Mini Site, by turning on the toggle button, or to turn it off by clicking on it and make it invisible to your site visitors.
To learn more on how to manage your Mini Sites' reviews, click here

Clients’ Questions

Here you can see and manage all the questions that your visitors have submitted to you through the ‘Customers QA’ section, on your Mini Site; which looks like this. 
To learn how to add the CUSTOMER QA section click here

You can see of course the question itself, from which MiniSite it was submitted, reply (and see your message under the ‘Answer’ column), and choose if to publish the question & its’ answer on your site, by turning on / off the publish button.

When you press the ‘reply’ button, a popup window will appear where you can write your response and send it to your customer's email address. 

If you choose to publish, then both the question & the reply will be shown on your MiniSite, in the ‘Customers QA’ section.

Please note, when you choose not to publish, your question or your reply will be shown on your Mini Site.

You can filter the questions list by 
Status - Replied, didn't replied, published, not published
Mini Site - Choosing a specific Mini Site 
Custome date - Submitted date or Replied date

How to Manage Your Review System

This module will allow you to manage the reviews you want to present on your Mini Site.

Here you have full control over which reviews to publish or delete.

You can even add your own reviews or edit existing ones.

To enter the Review System, simply go to ‘Customers’ on the left side menu of your dashboard, and then click on ‘Reviews'. 

The Review table has 7 columns

1. Product Name – The product that this review is related to

2. Review Source – How the product was created:

Product Guide: created manually by you when you used the function ‘Add a Product Guide’. Meaning that the review came from a visitor on your site

WooCommerce: The product was created by integrating your WooCommerce store to MYQRGUIDE. Meaning the review is from WooCommerce platform.

Shopify: The product was created by integrating your Shopify store to MYQRGUIDE. Meaning the review is from the Shopify platform.

Vendor: A review that you added yourself.

3. Customer – The name and email address that the customer used to register with to your membership club

4. Rating – The rating of the review is 1 -5 stars when 5 is the top and 1 is the lowest.

5. Comment – The content of the review.

6. Published – Here you can decide if to publish the review on your mini site, or not. By turning on this button, the review will be published, turn it off and the review will not appear on your site; the review will still be kept on your review system to manage.

7. Actions – Choose if to delete the review permanently or edit it. You can edit the rating, content, and select which product you would like to relate it to.

You can delete or edit a review

1. Click on the 'Edit' button next to the relevant review 

2. Choose a specific product 

3. Rate the number of stars you wish to have for this specific review 

4. Type in a comment 

5. Press 'Save'

To add your own review, simply click on the ‘Add Review’ button. Choose the relevant product from the list, choose the desired stars rating, write your comment, and press the ‘SAVE’ button.
The review will be added to your review list for you to manage it.

To learn how to add the reviews feature to your Mini Site, click here 

How to add the reviews and QA sections

to your Mini Site? 

To allow your customers to write reviews and ask questions on your Mini Site, go to the left side menu on your VENDOR dashboard and click on 'Mini Sites' > 'Mini Sites' > choose the relevant Mini Site from the list and click on the 3 dots > 'Edit' > drag & drop the ‘Customers Reviews’ to your Mini Site. 

Select animation if you wish to animate this section, and press ‘Submit’ on the bottom of the page.