Brands and Manufacturers
Create a digital identity for every product and give customers direct access to official information, support and warranty services.
MyQRGuide is a post-purchase customer experience platform that connects physical products and service locations to intelligent digital experiences through Smart QR™ technology.
With one scan, customers can instantly access product guides, setup instructions, videos, warranty registration, multilingual support, loyalty benefits, personalized offers and an AI Product Expert™ — without downloading an app or searching across multiple websites.
For brands, manufacturers, private-label sellers and service businesses, MyQRGuide creates a direct digital connection with customers that can continue long after the original purchase.
The Smart QR™ stays the same. What sits behind it can be updated, translated and expanded at any time — without reprinting a single package.
Yet for many businesses, the relationship with the customer becomes disconnected immediately after the sale.
Instructions are hidden inside packaging. Printed manuals are lost or outdated.
Warranty registration is inconvenient, so most customers never complete it.
Questions are spread across email, messaging applications and marketplaces.
Brands often have little visibility into how customers use their products or what assistance they need.
At the same time, customers expect immediate and accurate answers in their own language. We give businesses one platform for managing the experience after purchase, and give customers one simple point of access to everything they need.
Instead of asking customers to search for information, download an application or wait for support, brands can place a unique Smart QR™ code on the product, packaging, insert, warranty card or physical location.
One scan opens the complete customer experience.
When a customer scans a Smart QR™, MyQRGuide opens a branded AI Product Mini Site containing the information and tools connected to that specific product.
A post-purchase interaction is either helping a customer succeed with what they bought, or opening the door to what they buy next.
MyQRGuide gives customers fast access to official product information and support resources. Businesses can provide:
Customers find answers more easily, while support teams get a structured system for managing inquiries and product knowledge.
A post-purchase interaction is also an opportunity to strengthen the relationship. MyQRGuide helps businesses:
Instead of remaining anonymous marketplace transactions, product sales become direct and measurable customer relationships.
MyQRGuide does not simply create QR codes. A standard generator links a code to a destination — MyQRGuide manages the complete experience behind that destination.
Creates a code. Points it at a link. The moment the link is wrong, outdated or in the wrong language, the printed code becomes a dead end.
Connects to a living product environment: guides, support, warranty, AI assistance, loyalty, marketing and analytics. Update the destination and its content at any time — the code already printed on the product never changes.
This makes MyQRGuide suitable for:
Bringing these together creates a more consistent experience for customers and a more complete view for the business — and means one QR code can keep serving the product as needs change over time.
Artificial intelligence is an important layer within MyQRGuide, but it is not used as a substitute for the brand. Our AI tools are designed to help businesses structure, manage and deliver their own official product knowledge more effectively.
This gives customers a conversational way to find relevant information, while helping brands maintain greater control over the answers associated with their products.
Designed to organize product information in a way that can improve how AI systems and search technologies understand and reference official brand content. As product discovery moves from traditional search results toward AI-generated answers, product knowledge needs to be clear, structured, current and accessible. MyQRGuide helps brands prepare for that change.
MyQRGuide helps transform post-purchase interactions into useful Product Intelligence. Depending on the experience and customer permissions, businesses can understand activities such as:
Which Smart Guides customers open, and which videos they watch.
Which product questions customers actually ask.
Which warranties get registered, and which support issues occur most often.
Which offers receive engagement, which products generate repeat interest, and which locations or channels produce scans.
These insights can help brands improve customer service, product documentation, marketing, product development and future customer experiences.
MyQRGuide helps businesses deliver product information and assistance to customers in multiple languages from one central platform. Instead of creating and maintaining separate manual files, support pages and customer journeys for every market, brands can manage their content digitally and make it accessible to international customers.
This is particularly valuable for manufacturers, exporters, marketplace sellers and global brands serving customers across different countries and sales channels.
They become outdated, are difficult to personalize, offer no interaction, and give no insight into whether customers use them. MyQRGuide lets businesses complement or replace suitable printed materials with digital experiences that can be:
Create a digital identity for every product and give customers direct access to official information, support and warranty services.
Connect with customers beyond Amazon, Walmart, eBay and other marketplaces while improving product guidance and after-sale service.
Create consistent branded experiences across multiple products, factories, markets and languages.
Provide product information and support while connecting customers to the relevant brand, supplier or service team.
Use Smart QR™ experiences at hotels, restaurants, healthcare facilities, real-estate projects, construction sites, educational institutions and other physical locations.
That identity should remain useful throughout the product's lifecycle — helping the customer understand, use, maintain and enjoy it, and helping the business support customers, improve its products and build stronger long-term relationships.
Our vision is to make Smart QR™ experiences a natural part of every product journey — from the first scan to support, warranty, loyalty, repeat purchase and future Product Intelligence.
Our mission is to help businesses transform every product and physical customer touchpoint into a connected post-purchase experience. We are building one platform where brands can:
MyQRGuide is developed by an international team with experience across e-commerce, product development, manufacturing, technology, design, customer experience and global business.
MyQRGuide was founded by Chen Saban, an entrepreneur with extensive experience in international e-commerce, private-label product development, manufacturing and global supply chains.
That experience shaped the central understanding behind the platform: the moment a product reaches the customer is not the end of the brand's job — it is the beginning of the part that matters most.
MyQRGuide was built to help businesses manage that experience from one connected platform.
With MyQRGuide, one Smart QR™ connects customers to the guidance, service and information they need, while giving businesses the tools to support, retain and better understand them.
Turn every product into a complete post-purchase experience.