After a physical product is sold, customers still ask: how do I assemble this, is this noise normal, where is the spare part? AI Product Expert™ is MyQRGuide’s answer path that uses the brand’s approved product knowledge instead of a generic web guess.
That is different from promising the AI never makes a mistake. The useful rule is: answer from what the brand published; if the answer is not there, escalate to a person or a ticket. Canonical page: AI Product Support and Live Service.
Where the answer should live
- Smart Guides on the Product Mini Site
- Official specs and how-to copy the brand has reviewed
- Warranty and support policies that are actually in force
What happens on a scan
A Smart QR scan should open that product’s experience, then let the customer ask a question in context. It should not dump them on a corporate homepage.
Setup tutorials are in the Help Center. Plans and token allowances are only on Pricing — Basic starts at 0 tokens; Silver and Premium include a starting allowance.