Capability

AI Product Support and Live Service

AI Product Expert™ answers from approved product knowledge and can escalate to live chat, tickets, or a person. Automation and human service work on the same Product Experience.

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This product The assistant is tied to the scanned item, not a generic company FAQ
Escalate If the answer is not in approved knowledge, a person or ticket takes over
Same page Guides, AI, chat, and tickets stay on the Product Experience

Automation and people

Answer from approved knowledge, then escalate

After a physical product is sold, customers still ask how to assemble it, whether a noise is normal, or where the spare part is. AI Product Expert™ uses the brand’s approved product knowledge instead of a generic web guess — and can hand off to a person when the answer is not there.

That is different from promising the AI never makes a mistake. The useful rule is: answer from what the brand published; if it is not there, open live chat, a ticket, or another channel the brand actually runs.

On the Product Experience

The same page from first question to a real person

  • Smart Guides for the scanned product or location
  • AI Product Expert™ grounded in approved copy
  • Live chat and support tickets
  • Email, WhatsApp, or phone when the brand has enabled them

A Smart QR scan should open that product’s experience, then let the customer ask in context. It should not dump them on a corporate homepage. Token allowances depend on plan: Basic starts at 0 tokens; Silver and Premium include a starting allowance. Exact numbers stay on Pricing.

After the answer

Support can continue into the relationship

When the question is handled, the same experience can invite warranty registration, a club, or a relevant next product — if the customer opts in. See post-purchase marketing. Setup tutorials are in the Help Center.

Related

Read the essay, or set it up

Knowledge Center

Longer explanation: AI Customer Support for Physical Products.

Help Center

Setup steps: Business Support. Plan names, limits, and prices stay on Pricing.

Public opted-in Mini Sites are listed on examples.

The platform

Other capability pages

Each page is a canonical solution URL. Why MyQRGuide remains the overview.

Post-Purchase Platform Smart QR AI Knowledge Engine Warranty Registration Product Intelligence Smart Guides AI Product Support Marketing & Loyalty

The complete post-purchase platform

Start with one Product Experience

Create a Free Account, then add guides, warranty, and support as you are ready. Current inclusions are listed only on Pricing.

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No credit card required to start. Upgrade only when you are ready.